Shipping policy

This Shipping Policy explains how Alyvessa processes and delivers orders within Malaysia, including shipping costs, order handling, transit times, estimated delivery times, and tracking information.

Purchases from Alyvessa are transacted in MYR.

Where We Ship

Alyvessa currently ships within Malaysia.

Standard Shipping Cost

Alyvessa offers free standard shipping for orders within Malaysia.

Business Days

Alyvessa's business days are Monday–Friday.

The handling, transit, and estimated delivery periods stated in this policy are measured in business days using this schedule.

Order Cut-Off Time

Alyvessa's order cut-off time is 5:00 PM (GMT+8).

Orders are processed according to the handling timeframe explained below.

Handling Time

Please allow 2 - 7 business days for order handling before shipment.

Handling time is the period used to process and prepare your order before it is shipped.

Transit Time

After your order has shipped, the estimated transit time is 8 - 18 business days.

Transit time refers to the estimated period between shipment and delivery.

Estimated Delivery Time

The total estimated delivery time is 10 - 25 business days.

For clarity:

Handling Time: 2 - 7 business days
Transit Time: 8 - 18 business days
Estimated Delivery Time: 10 - 25 business days

These delivery timeframes are estimates and should not be understood as guaranteed delivery dates.

Order Tracking

After your order has shipped, tracking information will be sent to you by email with a tracking link.

Please check the email address provided with your order for this information.

Check Your Delivery Information

Please review the delivery information entered with your order carefully.

If you notice an issue with your shipping information, contact Alyvessa at info@alyvessa.com as soon as possible.

If you have a question about your shipment, delivery status, or tracking information, you can also contact us by email.

Need Shipping Assistance?

If you need help with a shipping or delivery question, contact Alyvessa at info@alyvessa.com.

We aim to respond to inquiries within 48 business hours.

Contact & Business Information

Store Name: Alyvessa
Operating Address: 58, Medan Stesen 18/3 Taman Pengkalan Jaya, Pengkalan, Station 18, 30010 Ipoh, Perak, Malaysia
Contact Email: info@alyvessa.com
Operating Hours: 10:00 AM–6:00 PM (GMT+8)

The address above is Alyvessa's Operating Address and is provided for business identification and transparency.

It should not be interpreted as a warehouse, fulfillment facility, shipping origin, pickup location, or Return Address unless Alyvessa specifically provides information confirming such a use.