About Alyvessa

Alyvessa is a Malaysia-based online store offering dinnerware for customers looking to bring practical and considered pieces into their everyday dining spaces.

We believe shopping for dinnerware should feel clear rather than complicated. That means giving you useful product information, transparent store policies, and straightforward support so you can understand what you are buying and what to expect from your order.

Dinnerware for Everyday Dining

Dinnerware is part of the everyday rhythm of a home, from regular meals to shared occasions.

At Alyvessa, our focus is dinnerware. We aim to present our products clearly so you can review the available information and decide what best suits your own table, space, and preferences.

We do not want important details hidden behind vague wording. If you have a question about a product before ordering, you can contact us at info@alyvessa.com.

A Shopping Experience That Is Easier to Understand

We believe customers should be able to find important information without having to search for it.

Alyvessa provides clear information about:

  • shipping and delivery;

  • returns and refunds;

  • exchanges and cancellations;

  • payment methods; and

  • how to contact us for assistance.

For orders within Malaysia, Alyvessa offers free standard shipping.

Our current estimated delivery time is 10 - 25 business days, made up of:

  • Handling Time: 2 - 7 business days

  • Transit Time: 8 - 18 business days

These timeframes are estimates rather than guaranteed delivery dates.

Return requests may be made within 30 days from delivery, in accordance with Alyvessa's Return & Refund Policy.

Payments

Purchases from Alyvessa are transacted in MYR (Malaysian Ringgit).

Accepted payment methods are:

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal Wallet

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

Please use one of the payment methods available during checkout.

Here When You Need Information

If you have a question about Alyvessa, our dinnerware, or an existing order, you can contact us by email at info@alyvessa.com.

We aim to respond to inquiries within 48 business hours.

Contact & Business Information

Store Name: Alyvessa
Operating Address: 58, Medan Stesen 18/3 Taman Pengkalan Jaya, Pengkalan, Station 18, 30010 Ipoh, Perak, Malaysia
Contact Email: info@alyvessa.com
Operating Hours: 10:00 AM–6:00 PM (GMT+8)

The address above is Alyvessa's Operating Address. It is provided for business identification and transparency.

It should not be interpreted as a Return Address, warehouse, fulfillment facility, showroom, or pickup location unless Alyvessa specifically provides information confirming such a use.

Thank you for considering Alyvessa when choosing dinnerware for your everyday table.