Frequently asked questions
1. What kind of dinnerware can I shop at Alyvessa?
Alyvessa focuses on dinnerware for everyday dining. Please check each product page for the specific details available for that item before purchasing.
2. How do I choose the right dinnerware for my table?
Start with how you plan to use it. Think about everyday meals, shared dinners, or smaller moments at home, then review the product information provided to see what suits your space and preferences.
3. Can I ask a question before placing an order?
Yes. If you need help understanding a product or store policy, contact us at info@alyvessa.com.
We aim to respond within 48 business hours.
4. Does Alyvessa offer free shipping?
Yes. Alyvessa offers free standard shipping within Malaysia.
5. How long should I expect delivery to take?
The total estimated delivery time is 10 - 25 business days.
This includes:
- Handling: 2 - 7 business days
- Transit: 8 - 18 business days
These timeframes are estimates rather than guaranteed delivery dates.
6. How will I know when my order has shipped?
Once your order has shipped, tracking information will be sent by email with a tracking link.
7. Can I change my mind after ordering?
You may request a cancellation before your order has shipped.
If your order has already shipped, you may instead be able to request a return in accordance with Alyvessa's Return & Refund Policy.
8. How long do I have to request a return?
You may request a return within 30 days from delivery.
Please contact info@alyvessa.com first so your request can be reviewed before sending anything back.
9. Can I exchange an item instead of returning it?
Yes. Exchanges are available for eligible products.
If approved, return shipping is free for the exchange.
10. Where can I find Alyvessa's business information?
You can find our contact and business details below.
Store Name: Alyvessa
Operating Address: 58, Medan Stesen 18/3 Taman Pengkalan Jaya, Pengkalan, Station 18, 30010 Ipoh, Perak, Malaysia
Contact Email: info@alyvessa.com
Operating Hours: 10:00 AM–6:00 PM (GMT+8)
The address above is Alyvessa's Operating Address and is provided for business identification and transparency.
Please do not send returns to this address unless specifically instructed to do so as part of your approved return instructions.