Contact Us

Whether you have a question about Alyvessa, our dinnerware, or an existing order, you can reach us by email at info@alyvessa.com.

If your question is about an order, please include relevant details such as your order information and a short description of what you need help with. This helps us understand your inquiry and provide a clearer response.

We aim to respond within 48 business hours.

Returns and Exchanges

If you need help with a return or exchange, please contact us first at info@alyvessa.com. We will review your request and, if it is approved, provide the applicable return instructions.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Contact & Business Information

Store Name: Alyvessa
Operating Address: 58, Medan Stesen 18/3 Taman Pengkalan Jaya, Pengkalan, Station 18, 30010 Ipoh, Perak, Malaysia
Contact Email: info@alyvessa.com
Operating Hours: 10:00 AM–6:00 PM (GMT+8)

Our Operating Address is provided for business identification and transparency. It is not automatically a return address or return destination. Customers requesting a return or exchange must first contact us and follow the instructions provided after their request has been reviewed and approved.