Disclaimer

The information provided on Alyvessa's website is intended to help customers understand our dinnerware, ordering process, shipping terms, returns and refunds, payment information, and other store-related matters.

We aim to present information clearly and accurately. Customers should review the information available on the applicable product page and relevant store policies before completing a purchase.

Product Information

Alyvessa offers dinnerware.

Product-specific information should be reviewed carefully before placing an order. If you have a question about a product or need clarification before purchasing, please contact us at info@alyvessa.com.

Shipping Estimates

Shipping and delivery periods stated by Alyvessa are estimates and are not guaranteed delivery dates.

Alyvessa's current shipping timeframes are:

• Handling Time: 2 - 7 business days

• Transit Time: 8 - 18 business days

• Estimated Delivery Time: 10 - 25 business days

• Business Days: Monday–Friday

• Order Cut-Off Time: 5:00 PM (GMT+8)

For complete information, please review Alyvessa's Shipping Policy.

Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are handled according to Alyvessa's applicable policies.

Alyvessa currently provides:

• Return requests within 30 days from delivery

• Exchanges for eligible products

• Free return shipping for approved returns and exchanges

• No restocking fee

• Inspection within 1–3 business days after receipt

• Refund processing within 10 business days after inspection and approval

• Refunds to the original payment method

• Cancellation requests before shipment

Customers should follow the approved return process before sending an item back.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Questions or Clarification

If any information on Alyvessa's website is unclear, please contact us before placing an order or taking action based on that information.

We aim to respond to inquiries within 48 business hours.

Contact & Business Information

Store Name: Alyvessa
Operating Address: 58, Medan Stesen 18/3 Taman Pengkalan Jaya, Pengkalan, Station 18, 30010 Ipoh, Perak, Malaysia
Contact Email: info@alyvessa.com
Operating Hours: 10:00 AM–6:00 PM (GMT+8)

The address above is Alyvessa's Operating Address and is provided for business identification and transparency.

It should not be interpreted as a Return Address, warehouse, fulfillment facility, pickup location, or other operational facility unless Alyvessa specifically provides information confirming such a use.