Payment Policy

Last updated: 1 January 2025

Thank you for shopping with Alyvessa. These Billing Terms and Conditions explain how payments are processed, the currency used for transactions, and important information related to billing, security, and compliance when making a purchase on our website.

Accepted Payment Methods

Alyvessa currently accepts PayPal as the sole payment method at checkout. Customers may complete their purchase using their PayPal balance, a linked bank account, or a credit or debit card through PayPal’s secure payment platform. All payments are processed directly by PayPal, and Alyvessa does not store or have access to customers’ full payment details.

Currency for Transactions

All prices, charges, and transactions on the Alyvessa website are processed exclusively in MYR (Malaysian Ringgit). If you use a non-MYR card or account through PayPal, any currency conversion rates or additional fees are determined solely by PayPal or your card issuer.

Secure Payment

All transactions on Alyvessa.com are protected using SSL (Secure Socket Layer) encryption to ensure that your personal and payment information remains confidential and secure. Payments are processed through PayPal’s encrypted gateway, and industry-standard security measures are applied at all stages of checkout to protect against unauthorized access.

Shipping Policy Overview

Orders placed on Alyvessa are shipped within Malaysia only and qualify for free shipping nationwide. Orders are processed within 1 to 2 working days, and delivery typically occurs within 6 to 12 working days, including handling and transit time. For full details regarding shipping coverage, processing times, and delivery estimates, please refer to our complete Shipping Policy at:
https://www.alyvessa.com/pages/shipping-policy

Return & Refund Policy Overview

Alyvessa accepts returns for both defective and non-defective items within 30 days from the delivery date, provided that items are unused and in their original packaging. Approved refunds are issued to the original payment method and are processed within 10 working days, defined as Monday to Friday. For full eligibility requirements and procedures, please review our Return & Refund Policy at:
https://www.alyvessa.com/pages/refund-policy

Privacy Policy Overview

We are committed to protecting your personal data and respecting your privacy. Any information collected during checkout or account use is handled securely and used only for order processing, customer support, and service improvement purposes. We do not sell or misuse customer data. Full details on how we collect, use, and safeguard your information can be found in our Privacy Policy at:
https://www.alyvessa.com/pages/privacy-policy

Google Merchant Center Compliance

Alyvessa operates in full compliance with Google Merchant Center policies. All billing, pricing, payment methods, shipping details, and refund terms are clearly disclosed and transparently presented to customers before checkout. We are committed to maintaining accurate, honest, and policy-compliant information across our website to ensure a safe and trustworthy shopping experience.

Need Help?

Have a question or need assistance? Our team is here to help.

Email: info@alyvessa.com

Address: 58, Medan Stesen 18/3 Taman Pengkalan Jaya, Pengkalan, Station 18, 30010 Ipoh, Perak, Malaysia

Operating Hours: 11:00 AM – 9:00 PM (GMT+8)

We aim to respond to all inquiries within 2 working days.